1/ General information
We are concerned about respecting your privacy when using the www.grantproperties.be website and about your rights in terms of protection and control of personal data. This is why the purpose of this charter is to inform you in a complete and transparent manner about the nature of the personal data we collect and the use we make of this data.
Your personal data is processed by :
Grant Properties SPRL
Avenue du Roi Chevalier, 67 – 1200 Brussels
ECB no. 0598.877.802
If you have any questions about this policy or about the use of your personal data, you can contact us by email at contact@grantproperties.be or by post at the above address.
The processing of personal data relating to this site is subject to Belgian law. In particular, they are subject to the law of 8 December 1992 on the protection of privacy with regard to the processing of personal data and, from 25 May 2018, to the European Regulation 2016/679 of 27 April on the protection of individuals with regard to the processing of personal data and on the free movement of such data (“GDPR”).
2/ The data we collect
No personal data is automatically collected by the site itself. The only data that we process are those that you voluntarily communicate to us, for example by choosing a language, by filling in a contact or request form on the site, by communicating with us by e-mail, etc. In this context, the personal data that we may collect and process depending on your use of the site are the following
General personal information such as your title, surname, first name, gender, date and place of birth, telephone number, postal address, email address and IP address.
Your language preferences.
The description and postal address of your property.
The characteristics of the properties you are looking for (your search criteria).
Other personal data that you actively provide, for example, by requesting “owner’s area” access on this website, in correspondence and by telephone.
Your location data.
Data about your activities on our website.
Data about your surfing habits across different websites (e.g. because our company is part of an ad network).
Where possible, we also record the date on which the personal data was provided or on which certain adjustments were made to this data.
The personal data recorded may also contain other information, such as your product or service preferences and/or information about your lifestyle choices (region, neighbourhood, types of property sought, etc.) which you have communicated to us in the context of our professional relations.
Other data that may be collected automatically are only collected by statistical tools, such as Google Analytics, and only concern the date, time, your TCP/IP address, the brand and latest version of your browser, the web pages consulted, but remain completely anonymous.
We may also process data about you from third parties such as the media (immoweb, vlan, logicimmo, …). These are only communicated to us following a request via the forms made available on their respective sites. We may also receive information about you from partners with whom we offer joint services or carry out joint marketing actions. We may also receive information about you through social media, for example, when you interact with us on social media. We protect all data obtained from third parties in accordance with the practices described in this policy. We also apply any additional restrictions imposed by the source of the data.
3/ Use of data
The personal data we collect is used for the following purposes
to enable you to use the various features of the site, to provide you with the services you have requested, to record your requests or questions and to follow up on them; and for any other use necessary for the performance of the contract you enter into with us by using our website and our services;
to send you, in particular by e-mail, the list of advertisements of goods corresponding to the criteria you are looking for (e-mail alerts) or information on our products and services, insofar as you have consented to this at the time of your registration.
to ensure the computer security of the site, to prevent and combat possible fraud and abuse.
to carry out global statistics in order to improve our site and our services, but only by using your personal data in an aggregated form that does not allow you to be directly identified.
4/ Use of cookies
When you visit our website, you accept that cookies are installed on your computer to record certain information. Our cookies do not identify you personally. They are primarily used to operate the site and to improve your user experience, for example by remembering your chosen language.
A cookie is a small file, containing a string of characters, which is sent to your computer when you visit a website. The lifetime of a cookie depends on its nature. It can be either a “temporary” cookie that remains on your computer only for the duration of your visit to the site, or a “persistent” cookie that is kept until it expires or is deleted by you.
We use the following cookies on our website:
‘Strictly necessary’ cookies, which are temporary technical cookies that are essential to enable you to browse the website and use its features. Without these cookies, you cannot, for example, retrieve the result of a search from a property details page.
Functional” cookies are persistent cookies that allow the website to remember your usage preferences. For example, we save the language you select so that it is automatically activated the next time you visit the site. Without these cookies, the user would have to reselect the language of their choice.
Analytical” cookies. We use analytical cookies, such as those from Google Analytics or Facebook, to obtain aggregate information about the time spent on our site or the pages visited.
Third party” cookies are cookies that may be placed by third party sites or external components. We use external components to enhance the user experience on our site (e.g. instant messaging system, virtual tours, video player, etc.). These cookies are subject to the respective privacy policies of these external services (for example, YouTube’s privacy policy).
Most web browsers allow you to set your cookie preferences, delete them and even disable them. However, if you choose to limit or disallow the use of cookies by the site, this may adversely affect your user experience and affect certain features.
5/ Security of your data
We are very attentive to the security and confidentiality of your personal data.
We make every effort to take appropriate technical and organisational measures to prevent any breach of your personal data, whether accidental or unlawful, including destruction, loss, unauthorised disclosure, misuse, alteration or unauthorised access to data collected on our site, and to ensure appropriate security and protection of your personal data at all times.
In the event of a proven breach of your personal data, you will be informed as soon as possible by Grant Properties SPRL.
6/ Transfer of data to third parties
Your data is only used internally and will therefore never be transferred or sold to other natural or legal persons, whether or not they are related to our company. Furthermore, all our employees or independent service providers who have access to your data are bound by a strict duty of confidentiality.
Your personal data may be communicated to subcontractors (e.g. banks, IT service providers, clouds, etc.), but only in the context of services provided on our behalf on the basis of our instructions and in accordance with this declaration. In the event that a third party is entrusted with the processing of collected data on our behalf, a data processing agreement will be concluded by us with the third party in question in order to guarantee the same level of protection and confidentiality of the personal data collected. In all cases, we remain responsible for the processing of such data.
With regard to the storage of your personal data, we guarantee that we will only select service providers that comply with the provisions of the GDPR.
If necessary, we may transmit your personal data when required to do so by the judicial or administrative authorities, but in compliance with the applicable legislation.
7/ Retention period
We undertake not to retain your personal data beyond the period deemed necessary to achieve the purposes mentioned in this charter.
8/ Your rights
In accordance with the applicable legislation, you have at all times the rights of access, rectification, erasure, restriction of processing, objection to processing and the right to portability of your personal data, as well as the right not to be subject to a decision based exclusively on automated processing, including profiling.
Grant Properties SPRL will notify each recipient to whom the personal data has been communicated of any rectification or erasure of personal data or any restriction of the processing thereof, unless such communication proves impossible or requires disproportionate effort.
You may also withdraw your consent at any time for the uses you have previously authorised. The revocation of your consent for any of these uses of your personal data will only apply for the future and will not affect the processing already carried out.
If you have any questions about the use of your personal data or to exercise any of your rights, you can submit a request by email to contact@grantproperties.be or by post to the postal address mentioned in point 1. All requests must be accompanied by proof of your identity.
You also have the right to appeal to the Commission for the Protection of Privacy at the following address: Rue de la Presse 35, 1000 Brussels, tel: 02/274.48.00 – e-mail: commission@privacycommission.be, without prejudice to any other effective legal remedy.
9/ Updating
We reserve the right to make changes to this charter in order to take into account any legal, jurisprudential or technical developments. Only the latest version will prevail.
